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Warning

To add a new person to the service, you must be their supervisor.
Everyone who would like to get an account in Jira/Confluence must ask their supervisor who has access to create a ticket in accordance with the instructions below

  1. Log in to ACH Jira
  2. Go to: Jira Support
  3. Press Create button In the top menu bar
  4. Fill out the application in accordance with the instructions below (this will improve the handling of the request):
    • Project:it should be "JIRA-SUPPORT (JIRASUPP)"
    • Summary: "New user request" or other similar (it is important that it contains information about creating an account for a new person)
    • Description: Enter the details of the new user: first name, last name, email address and optional access and rights to Jira projects/Confluence spaces
    • Priority: relevant to the importance of the application
  5. Press Create button to confirm application
  6. ACH will deal with the request as soon as possible and notify you via the tracker

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